OVERVIEW

The website www.jarrodbarnes and trading name ‘Jarrod Barnes Photography’ within this document are owned and operated by Jarrod Barnes Photography Pty Ltd (ABN 56 622 576 185).  When we say “you, your” etc, we mean the person using our site.  When we say “our, we, us” etc, we mean Jarrod Barnes Photography Pty Ltd. 

These terms & conditions govern the use of www.jarrodbarnes and the purchase of any goods and services from it.  Please note that by using this website you agree to be bound by its terms, conditions, disclaimers, and limitations of liability. You also acknowledge that you have read and understood these ‘Terms and Conditions’.

PRICES & PAYMENT

You agree to pay for all products and services you order. Prices given on Print Store product pages include GST. Prices exclude FLAT RATE standard delivery within Australia charged at AUD$10.00 per print (see below under delivery for more detail). The price of products and services we offer may change without notice from time to time, but we will never change the price of anything you have already ordered and paid for. All prices are quoted in Australian dollars.  We accept payment by Visa and Mastercard. Payment card use may be subject to processing fees, but you will be informed of those prior to finalising your purchase. 

DAYS OF OPERATION

We operate Monday - Friday 9am – 5pm. All orders are despatched from our Melbourne based framing warehouse, therefore we do not operate on public holidays in Victoria.  If you order a print on a Victorian public holiday, your order will be submitted for production on the next working day. 

ORDERING

You may order products from our site by placing an order through the product pages.  By placing an order with us, you are making an offer to purchase the desired products and services from us.  You are not permitted to order any productsfor resale to a third party.  We reserve the right to refuse any order you place with us, for any reason, including but not limited to if the products requested are not available, payment not being processed successfully, we suspect your order is for commercial purposes, there is the possibility of fraud or there is an error in the price or description of the product you want to buy.  Each offer you make to us and accepted by us creates a separate and binding agreement between you and us for the supply of the relevant products.  We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. Maximum order sizes apply, if you have large requirements, please contact us directly by emailing us at admin@jarrodbarnes.com

For us to put your order through, we need some information from you. This may include your name, contact details, billing address, delivery address, and payment details. For information on how we obtain, store, and use your personal information please see our Privacy policy.  You should receive a message on the screen confirming your order once your payment has gone through. If you don’t, there may have been a problem with processing your order. Please let us know if this happens by emailing admin@jarrodbarnes.com

SHIPPING COSTS

Unfortunately we do not currently ship internationally.

Australian Standard (FLAT RATE) Shipping: AUD$10.00 per print

Australian Express (This is not something we currently offer as a part of our standard service. If your order / shipping requirements fall outside what is offered in our store please contact us at admin@jarrodbarnes.com).

DELIVERY TIMES

Jarrod Barnes Photography uses reputable third-party contract couriers to deliver prints across Australia. Please allow up to 1 week for your order to be produced. Then allow additional time for shipping to you depending on your location.

Shipping times to most major Australia metropolitan cities is less than 1 week.  Allow up to 1-2 weeks more for regional and remote locations. Please allow more time during peak seasonal periods such as major sale periods and Christmas.

Please note we are not able to guarantee delivery at a specific time of day.  In the circumstance of the print not being received by the recipient within two weeks of the dispatch date, Jarrod Barnes Photography can contact our third-party logistics company to launch an investigation. We aim to provide a resolution within 48 hours of the investigation launch.

We try hard to ship in the times quoted and faster if possible‚ but sometimes deliveries can be delayed beyond our control.  Due to the reliance on third-party courier services, Jarrod Barnes Photography cannot be held responsible for delays during transit.  Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in a print not arriving at a certain time or place.  If a print has been delivered to a concierge or front desk at the address specified, we cannot be held responsible for the print getting to the recipient.  If a print is returned to Jarrod Barnes Photography HQ a re-delivery fee will apply. In the unfortunate event of a delay or delivery issue, Jarrod Barnes Photography will work with the customer to assist in resolving any issues that may be a result of a third-party failure.

TRACKING

When your print is dispatched, you will receive an email containing a consignment number and tracking instructions. This number will allow you to track the progress of your parcel.

You will be notified by email as soon as your print has been delivered.

Every print is packaged with love and carefully inspected so it arrives in perfect condition. However, we cannot guarantee unforeseen circumstances, such as damage or delay resulting in a print not arriving at a certain time or place.

In the unfortunate event of a delay or delivery issue, we will do everything we can to rectify it.

Please email or call us;

admin@jarrodbarnes.com

0403120866

UNDELIVERABLE ITEMS

A print is considered as undeliverable if (i) the Recipient’s address is incomplete, incorrect, or cannot be located, (ii) there is no one at home to receive the print and there is nowhere safe to leave the print  (iii) the delivery is refused by the recipient before opening the package.

All undeliverable prints will either be (i) re-directed to a local post office for collection by the intended recipient or (ii) returned to Jarrod Barnes Photography HQ where the customer will be liable for all charges and fees incurred in returning, storing, or disposing of an undeliverable print.  When a print is re-directed to a local post office a courier card will be left at the recipient’s address to inform them of their local collection point. Jarrod Barnes Photography cannot be held responsible for delays in the collection and pick-up of prints, if the courier service returns the print to Jarrod Barnes Photography HQ, a re-delivery fee will apply.

Units and apartment buildings

Couriers sometimes face problems with delivering goods to units and apartment buildings which can result in prints arriving late, going missing, or being returned to Jarrod Barnes Photography HQ.  If prints are being delivered to an apartment or unit address the customer is responsible for ensuring that the recipient will be available on the day to receive the print.  If the recipient is not home and the courier cannot gain access to the building to leave the print in a safe place the print will be deemed ‘undeliverable’ and either be (i) re-directed to a local post office for collection by the intended recipient or (ii) returned to Jarrod Barnes Photography HQ where the customer will be liable for all charges and fees incurred in returning, storing or disposing of an undeliverable print.

In the event of an undeliverable print being re-directed to a local post office, a courier card will be left at the original delivery address to inform the recipient where to collect the print. Jarrod Barnes Photography is not responsible for prints not collected by the recipient.

Incorrect and incomplete addresses

Please be very careful in providing us with correct, complete, and up-to-date address information.  If you provide us with an incorrect or incomplete address and we deliver your order as per your instructions, we can accept no responsibility for the mistake. If we are unable to deliver to an incorrect or incomplete address and the order is returned to Jarrod Barnes Photography HQ, we can redeliver but the customer will incur an additional delivery charge.

refunds and cancellations

Please choose carefully before placing your order. We do not accept returns for change of mind purchases as our prints and frames are all custom made to order.

Jarrod Barnes Photography will take reasonable steps to provide a fault free product. The Frame mouldings are made from natural materials and may be subject to slight variations.

We package all orders with reasonable care to minimise the risk of damage or breakage during shipping.

Items can only be replaced if they are defective or damaged. If you need to exchange the product please email details and photos of the damage/issue to admin@jarrodbarnes.com within 14 days of receipt.

Please follow link to our full Returns policy.

User Comments, Feedback And Other Submissions

At Jarrod Barnes Photography we are doing our best to help everyone feel seen and supported.  If for any reason you have a negative experience with Jarrod Barnes Photography, please contact us directly at admin@jarrodbarnes.com or 0403120866.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Liability and General Matters

We are not liable to you for any consequential, indirect, special, punitive, remote or incidental damages or for any loss of profit, loss of data, loss of goodwill, loss of business, loss of opportunity, increased financing costs, or any failure to realise anticipated savings or any type of commercial or economic loss.

All goods supplied to you come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You may also be entitled to remedies that cannot be excluded under the Australian Consumer Law if any services supplied to you fail to meet a consumer guarantee under the Australian Consumer Law.

Nothing in this document excludes, restricts or modifies any condition, guarantee, warranty, right or liability protected by law to the extent that such exclusion, restriction or modification would render this document or any provision of this document void, illegal or unenforceable. Save for in relation to claims you make under the Australian Consumer Law, the maximum amount we will be liable to you in connection with any claim (or claims) you make in relation to your use of our sites and buying products from us is limited in aggregate to the amounts you have paid us for the provision of goods or services.

Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

You own the intellectual property rights in the data you provide us. We own (or have rights to use) all other intellectual property existing in and developed in connection with this site. You have no rights to use in any way any of our intellectual property including but not limited to using, copying, embedding (in another website) any design, text, marks and graphics appearing on our site.

These terms and conditions may be amended from time to time and it is your responsibility to appraise yourself of the current version applying to your orders by checking this site for the latest version of this document.

This site may contain links to external websites that are not operated by us and you agree that no representations or warranties are made by us in connection with those links and that we have any responsibility or liability for those websites and that the provision of the links do not indicate, expressly or impliedly, that we endorse the site or the products or services that are provided at those sites.

If any provision of this document is held to be invalid or unenforceable, such provision will be severed and the remaining provisions will remain in effect. Headings are for reference purposes only and do not form part of this document. Any failure to act on a breach by you or others doesn’t waive the right to act on subsequent or similar breaches.

All sections which by their nature are intended to survive termination of this document will be deemed to survive. This document is governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place. Any rights or remedies to which you are entitled under the Australian Consumer Law arise independently of these terms and conditions and the jurisdictional selection provision above does not apply to any claim you may have under the Australian Consumer Law.

If you need further assistance please contact us on admin@jarrodbarnes.com or 0403120866.

Disclaimer

In addition, to the fullest extent permitted by law, Jarrod Barnes Photography does not warrant that the website itself is free from any computer viruses or other defects or that your access to the website will be continuous or uninterrupted. Jarrod Barnes Photography accepts no liability arising from your access to this website.

Promotion Terms and Conditions

‘Discounts and offers’

These Terms and Conditions govern all Jarrod Barnes Photography discounts and promotions. Participation in a Jarrod Barnes Photography discount or promotion is deemed acceptance of these Terms and Conditions. Any purchase not complying with these Terms and Conditions is invalid.

Eligibility
1.1       The promotional discount is available to individual purchasers only. It is not applicable to institutional or trade purchases.
1.2       The promotional discount is only valid for purchases made online via www.jarrodbarnes.com
1.3       Only one promotional discount code can be used per order.
1.4       A promotional discount code cannot be used:
1.4.1     after an order has been placed; or
1.4.2     in conjunction with any other offer or discount
1.5       Promotional discounts are:
1.5.1     only available while stocks last;
1.5.2     non-transferable, not for resale, and not redeemable for cash; and

1.6       Jarrod Barnes Photography reserves the right to withdraw, amend or cancel a discount offer at any time.

Promotion Terms
2.1       Jarrod Barnes Photography reserves the right to withdraw any promotion codes or offers at any time and without notice.

General
3.1       Jarrod Barnes Photography will not sell your personal information to others or release it to others without your prior consent, and will only use your personal data as outlined in our privacy policy.
3.2       Jarrod Barnes Photography reserves the right to amend these Terms and Conditions at any time. Any revised version will be effective immediately that it is displayed on this website.
3.3       In the event that these Terms and Conditions are translated into any language other than English, the terms of the English Language version shall prevail in the event of any conflict.

Prizes, Giveaways & Substitutions

4.1       If the prize specified by Jarrod Barnes Photography in a giveaway is not available for any reason at the time of sending, we will substitute the prize for a product of equal or greater value, decided by Jarrod Barnes Photography.

Promoter’s Details
5.1 The Promoter is Jarrod Barnes Photography Pty Ltd, having its registered office at 15 Cochranes Road, Moorabbin, VIC 3189.

5.2 These Terms and Conditions shall be governed by the law of Victoria, Australia.